Working as an help desk outsource agent has been one of the best decisions that I decided to make. I can admit that I often make poor decisions when it comes to important choices that have to be made. I have long tried to find a place where I can put my skills to good use. I don’t have a great deal of education at my back but I do have a lot of skill that I have gained over the years from working odd jobs. Finding a job that doesn’t require you to have a degree has become more and more difficult. Thankfully, tech support centers are always hiring and ever since I have been able to work comfortably from my own home, I have really begun to enjoy all that it has to offer me. The flexible hours that outsourcing allows for is another great perk. I feel very lucky that I was able to find such a great, reliable company.
Being able to work comfortably has changed my life. I don’t know anyone who actually enjoys working within those sort of caustic environments, they offer little in the way of inspiration of creativity. The job itself is one that is meant to shoulder the brunt of the worst of the calls while sending more complicated issues further down the line. As a customer support rep. you are technically the first line of defense. You help with those issues that are readily solved while handling the to day customer service issues that customers seem to be experience. In the process, you filter out those customers who are more aggressive with empathy statements. It’s a process that in no way is fun but it can be a process that is rewarding its own, unique way. I do enjoy solving problems; I just wish I had better customers!