Being able to work comfortably has changed my life. I don’t know anyone who actually enjoys working within those sort of caustic environments, they offer little in the way of inspiration of creativity. The job itself is one that is meant to shoulder the brunt of the worst of the calls while sending more complicated issues further down the line. As a customer support rep. you are technically the first line of defense. You help with those issues that are readily solved while handling the to day customer service issues that customers seem to be experience. In the process, you filter out those customers who are more aggressive with empathy statements. It’s a process that in no way is fun but it can be a process that is rewarding its own, unique way. I do enjoy solving problems; I just wish I had better customers!